Review: Hilton Garden Inn Hanoi
I redeemed Hilton Honors points for this stay, it’s a steal at only 10,000 points a night. Rates were hovering about $100USD giving me a 1 cent value per point, which for Hilton is extraordinary.
When looking at reviews it appears they were mixed on Tripadvisor. Some people were complaining that the materials were cheap in the room. Upon arrival, honestly it was perfectly fine and better than I expected. Perhaps my expectation was low due to the reviews. Have a low expectation and you’ll be happy!
Check-in was super easy around 8pm, I was the only one at the front desk and my Gold status was recognized and rewarded with a suite upgrade on the 10th floor!
The suite was fairly large, consisting of two rooms, a living area and bedroom area. There were even 1.5 baths!
Regarding comments I read about the furniture, I didn’t find any of it subpar and thought the TV and ergonomic desk chair were the same as you’d find in any US Hilton Garden Inn property. While the sofa style wasn’t really my taste, and probably a bit local, it was fine for sitting.
The bathroom was decorated in marble and didn’t notice any major issues. Toilet flushing mechanism was a bit lose, and my shower faucet was a bit lose, but wasn’t a major problem. Honestly when you go to Vietnam, you can’t expect everything to be perfect. This was pretty much as perfect as you can get unless you pay for a 5 star hotel.
Facility wise, I found this property better than most Hilton Garden Inns in the US. There was a full service restaurant on the 2nd floor, and bar in the lobby. There’s a small store to purchase necessities and snacks, and a laundry room for guest use. The fitness center was modern, and had plenty of equipment.
Location-wise, this property is close to the Hanoi Opera house, 5-10 min walk. The old quarter is about a 15 minute walk around, or you can Uber around as I did for around 15-20K dong each ride.
By the way, as a Hilton honors gold member you can get free breakfast and the spread is nice. Tons of options and wasn’t crowded at all when I was there. Pictures pretty much explain it all. Western, Vietnamese, Chinese, and Japanese options mainly. Food wasn’t amazing but the selection was fantastic.
Don’t hesitate to book this property. The staff was really friendly and helpful. Some of them spoke English pretty well, and even honored my late check-out request. There is foreign currency services available too, though at a slightly less favorable rate than the airport.