We arrived at the hotel after a short taxi ride from Paddington, where we got off the Heathrow Express. The check-in experience was smooth. Arturs, the associate checking us in was very helpful in arranging two nearby rooms for us, as I forgot to request in my booking before arrival.
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The lobby has very comfortable seating and provides free cucumber infused water, which is perfect for a hot summer day. The concierge desk was also very helpful in introducing me to the surroundings, after hearing that I have not been to London for 8 years.
We booked our room using the Starwood Luxury Privilege Rate. For starters, Starwood Luxury Privilege Rate is available in a number of luxury property under the Starwood Brand. It provides excellent benefits such as:
- Complimentary 4th or 3rd night, depending on each hotel, blackout dates may apply.
- USD 100 Food & Beverage credit per room per stay
- Daily Breakfast for two guests
- Complimentary standard in-room internet access
- Upgrade on arrival, early check-in, and late check-out, which are all subject to availability
You can find the full list of hotels and their respective benefits here. The price for Luxury Privilege is typically the flexible rate you find on the hotel’s official website. Luxury privilege rates also have a good cancellation policy mirroring what flexible rates offer. The catch is that you have to book this rate through a travel agent affiliated with Starwood. You may email me at [email protected] if you wish to book through Luxury Privilege. Readers are also welcome to leave their contacts below if you have access to Luxury Privilege Rates.
I was given room 117, which is on the second floor of the property (First floor for British). The corridor leading to my room is quite narrow but was well designed as it does not feel claustrophobic. The building is definitely very old, based on the layout. However, the rooms and corridors are nicely refurbished.
The rooms are small, which is the norm for hotels in central London. The beds are very close together with a small sofa seat beside it. There is also a working desk by the corner of the room facing the window. The view out of this room is not very satisfying, simply a back alleyway. There is also a minibar underneath the TV with some snacks and a bottle of wine. Overall, I find the room to be OK with its location right next to Mayfair.
The room also has a marble decorated toilet. There are a reasonably sized sink and both shower and a bathtub. Space is limited so I applaud the hotel’s effort in squeezing in a bathtub for the room.
The best feature of this room is the “handy” branded phone you find on the working desk in each room. You can take it out of your room and it allows free local and international calls (to select countries including Hong Kong) and it comes very handing when you are outside. It also features unlimited local data apps like google maps that can help with your navigation around the city.
Other Hotel Facilities
The hotel has a gym on the third floor (2nd floor for the Brits). The gym is small but is equipped sufficiently. There is no pool at this hotel but it did not bother us too much as we spent most of the time touring the city.
The breakfast features an a la carte menu, and for us, we are allowed to order anything from the menu without restrictions. This must be one of the most generous complimentary breakfast policy for any Starwood Hotels I stayed in. Most hotel offering a la carte breakfast menu tend to set a cap on what guests like us with complimentary breakfast can order but seems not the case here. The hotel also happily comped breakfast for our 4-year-old kid, which was nice of them to do so. For your reference, this is the menu I got:
The breakfast restaurant is on the left side of the hotel entrance. When you exit the lift, just walk straight past the hotel check-in desk and the restaurant should be on your right. You will be seated by a server and have the table set for you. I had the eggs benedict on my first day and full English breakfast on the second day. Both dishes tasted great for a hotel breakfast. Unfortunately, I forgot to take photos of the food.
Service in the hotel restaurant is very attentive. However, you have to note the waiting time due to the fact that breakfasts are made to order. So if you are in a rush, this could be a downside of the a la carte menu.
Overall I am very impressed by this hotel. for 294GBP a night I am getting daily free breakfast for two and 100USD worth of food credit per stay. To me, the price here is very reasonable for the good amenities and services the hotel is able to offer. I do note at times service at the hotel can seem slow or a bit arrogant but I guess that is just Brits in general. I will definitely recommend this hotel if you can secure a good rate.