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Review: Cathay Pacific A350 Business Class Singapore to Hong Kong

Introduction: Cathay Pacific’s A350-900 Business Class provided a nice refreshed hard product. The A350 business class offered more seat storage than the A330 plus WiFi connectivity, and the quieter engines is a blessing to flyers. The Singapore based crew on my flight also provided superior service, making this particular flight very enjoyable.

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Since late 2017, Cathay Pacific has been using the new Terminal 4 in Singapore. The terminal boasts modern technology such as smart boarding gate with facial recognition technology, but otherwise, the terminal actually offers less amenity than the older terminals. This terminal is also used primarily by budget airlines and offers almost no aspiring lounge options.

Singapore Changi Airport Terminal 4 interior

Cathay Pacific uses the G gates at the far end of the terminal. The terminal is not huge, but that is still a good 8-minute walk from the lounge. One good thing about terminal 4 is the automated boarding gates, which saves a lot of time and reduced the need to form queues. The boarding began 20 minutes late due to the late arrival of the aircraft.

Cathay Pacific A350-900 in Singapore

23 July 2018

CX650 SIN-HKG
0640 1040 A359

Seat 20A Business Class

Upon Boarding

My favourite thing about the A350 Business Class seats is the overall larger storage space. You get a larger overhead bin compared to the A330 and also more in-seat storage. The sit itself is the same shell as the older Business Class seats but they did refresh the finishes as well as the IFE system.

Cathay Pacific A350 Business Class Seat
Cathay Pacific A350 Business Class Seat

The new seats have the ottoman extended closer to the seat itself. It also enlarged the storage space under the side table, which is not under then extended ottoman. However, a small storage space below the side of the seat was removed, which I use often to store shoes on longer flights.

Cathay Pacific A350 Business Class Storage
The crisp HD IFE screens on Cathay Pacific A350 Business Class

The new IFE system is stunning. The handheld controller now works as a secondary screen. The main IFE screen has been upgraded with a crisp HD display. My only complaint is the new flight map, as it does now show the precise location of the aircraft like older flight maps. But the A350 does feature a fabulous HD tail camera and a significant upgrade.

Cathay Pacific A350 IFE system
Cathay Pacific A350 IFE System and Seat Control

Our departure was initially delayed by the aircraft’s late arrival, but it was further pushed back as we are now running into the morning rush hour with ATC delays at Singapore Changi. We ended up departing 40 minutes behind schedule.

Meal Service

Meal service began very quickly with my tray-table and tablecloth set by the crew just 20 minutes after takeoff.

The breakfast options are simple, and I am not too hungry anyways after having some food in the lounge. I ended up choosing the congee and had some fruits to start. I requested champagne but it was apparently not loaded for the morning departure, so instead, I had guava juice.

Cathay Pacific A350 Business Class Breakfast Menu
Cathay Pacific A350 Business Class Breakfast Menu
Fruit Plate Starter Cathay Pacific A350 Business Class
Fruit Plate Starter Cathay Pacific A350 Business Class
Cathay Pacific A350 Business Class Breakfast Congee
Breakfast Shredded Chicken and Szechuan Vegetable Congee and Scallop Riceroll

The food is mediocre and tasted fine. There is nothing memorable but also not worth avoiding. I would say it’s an OK meal if you are hungry.

Service on this flight is very personalized, which is rare in Cathay pacific Business Class. The Singapore-based crew addressed me by name throughout the meal service. It was a nice break from the very systematic assembly-line like service Cathay typically provide.

My meal service was completed in under 30 minutes, which is really fast. I decided to maximize sleep on this flight as the departure was quite early.

Cathay Pacific A350 Wi-Fi Connectivity

Cathay Pacific’s offers Panasonic Wi-Fi on their A350s. Panasonic’s in-flight Wi-Fi are not the fastest, but is good enough for social media and emailing. When Wi-Fi is available, a notification will pop up on your IFE screen:

IFE system Cathay Pacific A350 Business Class

Cathay Pacific offers the following Wi-Fi packages on their A350s:

  • For entire flight more than 6 hours at USD19.95
  • For entire flight less than 6 hours at USD12.95
  • One hour continuous use on any flights at USD9.95

The pricing are extremely reasonable. Basically you can use Wi-Fi for the whole flight on an 11-12 hours flight from Hong Kong to Europe for less than 20USD. That is excellent pricing compared to many other airlines. I only woke up right before landing, so did not experience using the Wi-Fi.

Cathay pacific A350 Business Class Bottled Water
Bottled Water Cathay pacific A350 Business Class

The crew woke me up right before landing during the safety checks. I asked for a bottle of water that was brought to me promptly.

We were able to catch up some time in the air and landed at 10:50am, which was only 10 minutes behind schedule.

Conclusion

Apart from the slight delay, this is a pretty no-frills flight. This is definitely one of the most comfortable ways to travel between Singapore and Hong Kong. The meal and services are about industry standard and I have no complaint whatsoever.

You can fly between Hong Kong and Singapore by using 25,000 Asia Miles or 22,000 British Airways Avios. Cash prices between Hong Kong and Singapore are extremely high, so using miles and points here provides a great value for your travels.

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