In recent years, Guangzhou has seen a rash of new luxury hotels operated by western brands. Like some others, this Park Hyatt is centrally located in Zhejiang new town area (just a few yards from a metro stop).
The hotel occupies the higher floors of a new tall building. The ground floor entrance has a lift to take guests to the sixty fifth floor, where there is a lobby area, lobby lounge and restaurant.
The overall interior design is sleek and dark without feeling gloomy. It uses a lot of wood, which helped me feel that the hotel was closer to nature than one may expect in a high rise building.
I stayed in a king room, which the hotel said was 52 square metres. There was a toilet room, a walk-in closet, a bathroom with proper bath and a separate shower as well as two sinks, and a main area including bed, a sofa area and an area with table and chairs. The room was comfortable and felt spacious though the temperature control was a bit off, which meant that I woke up at night due to the heat.
The restaurant has good views and the breakfast was wide-ranging in variety and tasty.
The hotel has a gorgeous pool area, but it opens only at seven in the morning which for a business traveller may not be convenient. I went at six on the first morning of my stay and used it, but the next day I went back around half six and it was locked. I felt this was a bit frustrating, as six o’clock is not unreasonably early to want to use a pool in a luxury hotel in my view.
The staff were friendly and often proactively offered to help. But they seemed young and the English level was mixed, so that whenever I asked for anything in the restaurant at breakfast the default response was to ask whether I wanted an egg. This is in contrast to equivalent luxury properties in Guangzhou such as the Ritz-Carlton: there, not only is the language barrier less evident anyway, they have a wider range of staff including more mature staff, and sometimes expatriate staff.
That was part of the broader feeling I had about this Park Hyatt, which was that it was lovely but its service was not good enough on the margins: the telephone beside my bed didn’t work, the hook in the bathroom was sagging, the light over the table was intractably fixed at the right level to bang one’s head on it easily and so on. There were lots of minor details which independently did not matter much but collectively pointed a lack of thorough attention to detail that the Ritz-Carlton a short distance away tends to master.
Park Hyatt Guangzhou