London Tube: How to Get Your Money Back for Delays

For those of you who travel on the London Underground Tube regularly, a train delay might come as no surprise to you anymore (especially on the Central Line) as the Tubes delay approximately 170 times a year. While there is no way for you to get back the time you lost being miserably stuck in a station en route to work – or for tourists, to your destination – you can always make use of the service delay refunds policy to possibly get your money back for the journey you were delayed on.

Eligibility

You can get a single-fare refund for delayed travels on the Tube, DLR or London Overground if the delay is reasons within control, eg signal failure, defective train, faulty track or overrunning engineering works. Planned service changes and engineering work or delays for reasons outside control – such as security alert, adverse weather conditions and a customer incident – will not be eligible for refunds.

You also have to be delayed for 15 minutes or more on Tube and Docklands Light Railway (DLR) services; or 30 minutes or more on London Overground services to get the refund.

london tube refund

Applying

You must apply within 14 days of your delayed journey. You can choose your refund methods: choosing a station where the refund will be automatically load in when you touch in, paying directly to your bank account or converting it to web credit which you can use for your next trip/purchase.  Paper ticket users can only be refunded via your bank account.

Oyster card, paper ticket, key card or c2c smartcard users:

  1. Sign in to your Oyster online account (sign up if you don’t have one)
  2. My Refunds tab –>  Service Delay Refund

Contactless payment card users:

  1. Sign in to your TfL online account (sign up if you don’t have one)
  2. Choose the card you used –> Card details –> Claim for service delay

You will be notified via email when your refund is successful and most refunds will be processed within 7 days.

Blogger: Frances Sit

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